Refund policy

Refund Policy

Due to the nature of our products, all flowers and arrangements are perishable and all sales are final.

Exceptions

We will gladly offer a replacement, store credit, or refund in the following cases:

Flowers arrive damaged or in unacceptable condition.

Incorrect order or delivery error on our part. 

Please contact us within 24 hours of delivery and include a photo of the product. 

Non-Refundable Situations

Refunds are not issued for:

• Personal preferences (color, flower type, style)
• Minor variations due to seasonal availability. 
• Incorrect delivery details provided by the customer. 
• Successfully delivered and accepted orders

How to Request

Please contact us within 24 hours of delivery with your order number and a photo:

Phone Number: 1-862-391-4770

Email: orogiftsnj@gmail.com 

Processing Time

Approved refunds are processed within 5-10 Business Days.